Refund policy

We want you to love your ShoulderChef. If something goes wrong with your order, here is how we make it right.

Damaged or defective items
If your ShoulderChef arrives damaged or the magnetic base doesn't work, contact us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund, whichever you prefer.

Orders that don't arrive
If your order has not arrived within the expected delivery time (7–12 days), contact us and we will resend it at no cost or issue a full refund.

Wrong item
If you received the wrong item or quantity, contact us within 14 days of delivery with a photo and we will send the correct item for free.

What we can't refund
- Normal wear and tear
- Damage caused by misuse
- Requests made more than 14 days after delivery

How to request a refund
Email us at shoulderchef@gmail.com with your order number, a short description of the problem and a photo. We reply within 1–2 business days. Approved refunds go back to your original payment method within 5–10 business days.